Description du poste
Onfon Mobile Cameroon is a growing entity committed to delivering innovative communication solutions to meet the diverse needs of its clients. With a dedication to customer satisfaction and technological advancement, the company prioritizes reliable connectivity and provides exceptional services. By fostering a culture of innovation and team collaboration, Onfon Mobile Cameroon positions itself as a trusted industry partner. The organization is focused on empowering both individuals and businesses through effective telecommunications solutions. Responsibilities: - Respond promptly to customers’ issues within the stipulated SLA - Offer on-demand immediate technical support to customers, the shop sales team, and the sales support agents - Work collaboratively with system developers to identify and fix emerging system issues - Identify and automate repetitive day-to-day tasks to ensure systems support efficiency - Extract and share system reports as requested by various departments - Perform minor development work as assigned by the IT manager from time to time - Monitor Onfon Mobile IT systems to ensure 99.99% service uptime for excellent service delivery.
Profil recherché
- Bachelor’s degree in IT, Computer Science, or related field - Good interpersonal skills and ability to communicate - Proficiency in English and French - Proficiency in Object Oriented Programming concepts, e.g., Python, JavaScript, Node - Proficiency in Database Management Systems, particularly MySQL - Proficiency in Linux and servers - Proficiency in containerization, e.g., Docker, Kubernetes - Ability to offer IT support to tech users - Self-driven and proactive - Willingness to work in shifts